Patient Care Coordinator - Medical

Position Summary:

The Jamestown S’Klallam Tribe is seeking a professional, customer-focused Patient Care Coordinator (PCC) to join our Medical Clinic team. This role serves as a critical first point of contact for patients and visitors, providing exceptional customer service while supporting daily clinic operations.

The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced healthcare environment. If you are passionate about helping others and enjoy working in a collaborative healthcare setting, we encourage you to apply.

• Answer and manage incoming calls on a multi-line phone system, accurately routing calls and taking messages.
• Greet patients and visitors in a professional, courteous, and friendly manner.
• Check patients in for appointments efficiently and accurately.
• Collect, verify, and enter patient demographic and insurance information.
• Schedule appointments for 25+ healthcare providers using established scheduling protocols.
• Scan insurance cards and other required documentation into the electronic health record (EHR).
• Assist patients with general needs, including completing forms and paperwork.
• Collect and accurately post patient co-payments and other payments.
• Verify and update insurance information.
• Post payments and maintain accurate records.
• Participate in clinic meetings and team activities.
• Maintain compliance with all Jamestown S’Klallam Tribe policies and procedures, including HIPAA requirements, safety standards, and occupational exposure control practices.
• Perform additional duties as assigned.

• High School Diploma or equivalent.
• Minimum of two (2) years of customer service experience.
• Basic cash handling and money management experience.
• Experience using standard office equipment.
• Proficiency with Microsoft Office Suite applications.
• 10-key proficiency and keyboarding skills of 40+ words per minute.
• Exceptional verbal and written communication skills.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Effective time management, problem-solving, and decision-making abilities.
• Ability to successfully pass a criminal background investigation.

• Associate’s Degree.
• One (1) year of reception experience in a healthcare or clinic setting.
• Washington State Medical Assistant Certification eligibility for Level A, C, or E.
• Knowledge of medical terminology.
• Knowledge of medical billing and insurance processes.
• Qualified American Indian/Alaska Native applicants are encouraged to apply. Indian preference applies in accordance with applicable Tribal and federal laws.

Nestled between the Olympic Mountains and the Strait of Juan de Fuca, Sequim, Washington offers an exceptional balance of professional fulfillment and outdoor adventure. Thanks to its unique position in the Olympic Rain Shadow, Sequim enjoys a mild, sunny climate and year-round recreational opportunities from hiking and biking to kayaking and fishing. Join a welcoming, close-knit community that values health, sustainability, and connection.

The Jamestown Family Health Clinic (JFHC) is owned and operated by the Jamestown S’Klallam Tribe and provides primary medical services to both Tribal and non-Tribal community members seeking quality healthcare.

Surrounded by natural beauty and full of small-town charm; Sequim is a popular destination for outdoor enthusiasts and is one of the driest places in western Washington. An active arts community, vibrant downtown, and diverse culinary options make Sequim the cultural and commercial heart of the magnificent Olympic Peninsula. Moments away from the Olympic National Park and the Straits of Juan de Fuca you can enjoy all the spectacular views and activates from Sea to Ski.

Jamestown Family Health Clinic
808 N 5th Ave Sequim, WA 98382
www.jamestownhealth.org