Patient Care Coordinator - Medical

Position Summary:

The Jamestown S’Klallam Tribe is seeking a professional, customer-focused Patient Care Coordinator (PCC) to join our Medical Clinic team. This role serves as a critical first point of contact for patients and visitors, providing exceptional customer service while supporting daily clinic operations.

The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced healthcare environment. If you are passionate about helping others and enjoy working in a collaborative healthcare setting, we encourage you to apply.

Schedule:

40 hours/week | Monday–Friday, 8:00 AM–5:00 PM | Some Saturdays, 9:00 AM–3:00 PM

• Quickly and accurately route and manage incoming calls from multi-line phones including the composure and routing of messages.
• Greet patients and visitors in a timely, professional, courteous, and friendly manner.
• Check patients in for their appointments quickly and accurately.
• Collect, verify, and input patient demographic data and insurance information.
• Schedule patient appointments in the correct format for 25+ providers.
• Scan insurance cards into the electronic health record.
• Assist patients with general tasks (completing paperwork, forms, calling a taxi, etc.).
• Accurately collect and post patient co-payments.
• Participate in clinic meetings.
• Adhere to all JST policies and procedures, including but not limited to standards for safety, and work practices as described in the Occupational Exposure Control Plan and HIPPA.
• Other duties as assigned.

• High School Diploma or equivalent required, Associates Degree preferred.
• Two (2) years of customer service required, one (1) year of reception experience in a clinic setting preferred.
• Basic money handling/management, and office equipment experience.
• Computer proficiency in Microsoft Suites, 10-Key, and keyboarding at more than 40 wpm.
• Exceptional interpersonal skills including effective verbal and written communication.
• Excellent organization skills and the ability to prioritize multiple tasks.
• Must be able to successfully pass criminal background investigation.

• Washington State Medical Assistant Certification eligibility for level A. C. E. preferred.
• Knowledge of medical terminology and medical billing processes preferred.
• Effective time management, decision-making, and problem solving skills.
• American Indian/Alaska Native preferences apply.

• Must be available to work any shift (to include all hours, weekends, and/or holidays as job duties require).
• Must be able to lift, push and carry up to 20 lbs. unassisted.
• Physical ability to access all areas of the property applicable to your position.
• Must be able to withstand prolonged standing, sitting, walking, bending, climbing, squatting and twisting without restriction.
• Requires eye/hand coordination and manual dexterity; ability to distinguish letters, numbers and symbols.
• Must have the ability to reach at or below/above shoulder level on a continuous basis.
• Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with customers, management, team members, and outside contacts while working under pressure and meeting deadlines.

The Jamestown Family Health Clinic (JFHC) is owned and operated by the Jamestown S’Klallam Tribe and provides primary medical services to both Tribal and non-Tribal community members seeking quality healthcare.

Surrounded by natural beauty and full of small-town charm; Sequim is a popular destination for outdoor enthusiasts and is one of the driest places in western Washington. An active arts community, vibrant downtown, and diverse culinary options make Sequim the cultural and commercial heart of the magnificent Olympic Peninsula. Moments away from the Olympic National Park and the Straits of Juan de Fuca you can enjoy all the spectacular views and activates from Sea to Ski.

Jamestown Family Health Clinic
808 N 5th Ave Sequim, WA 98382
www.jamestownhealth.org