Clinic Support Team Member

Jamestown Family Health Clinic (JFHC) is seeking a dedicated and customer-focused Clinic Support Team Member to join our Admin Clinic team! This is a vital, full-time role responsible for managing patient health information and coordinating the administrative steps that make high-quality patient care possible.

The ideal candidate will balance a high volume of administrative tasks—such as scheduling, referrals, and medical record processing—with a commitment to patient confidentiality and exceptional service. If you are an organized professional with a background in healthcare administration, we encourage you to apply.

• Patient Coordination: Check in patients for appointments, schedule follow-ups, and perform registration pre-visit work queues.
• Referrals & Authorizations: Process and track patient referrals for specialty care and tests; handle prior authorizations for patient services and pharmacy needs.
• Health Information Management: Process medical record releases, scan/commit documents to charts, and manage incoming e-faxes for Care Teams.
• Communication: Manage multi-line phone calls from patients and providers, prepare and send results letters, and provide information in alignment with JFHC policies.
• Compliance: Maintain strict adherence to HIPAA guidelines, CMS regulations, and safety standards (Occupational Exposure Control Plan).
• Data Entry: Register new patients in the Electronic Health Record (EHR) system with high accuracy.

• Education: High School Diploma or equivalent.
• Experience: * Minimum of two (2) years of administrative experience.
  • At least one (1) year of experience specifically in a healthcare setting.
• Knowledge: Basic medical terminology and familiarity with common prescription medications.
• Technical Skills: Proficiency in Microsoft Office Suite and experience with standard office equipment (copiers, faxes, scanners).
• Interpersonal: Exceptional verbal and written communication skills with a strong background in customer service.
• Compliance: Valid Washington State Driver’s License, ability to pass a criminal background check, and adherence to all current vaccine requirements for employment.

• Associate’s degree.
• Experience with multi-line telephone systems.
• Strong knowledge of Local, State, and Federal healthcare laws and regulations.
• Excellent organizational skills with the ability to work independently and prioritize multiple tasks.
• American Indian/Alaska Native preferences apply.

Nestled between the Olympic Mountains and the Strait of Juan de Fuca, Sequim, Washington offers an exceptional balance of professional fulfillment and outdoor adventure. Thanks to its unique position in the Olympic Rain Shadow, Sequim enjoys a mild, sunny climate and year-round recreational opportunities from hiking and biking to kayaking and fishing. Join a welcoming, close-knit community that values health, sustainability, and connection.

The Jamestown Family Health Clinic (JFHC) is owned and operated by the Jamestown S’Klallam Tribe and provides primary medical services to both Tribal and non-Tribal community members seeking quality healthcare.

Surrounded by natural beauty and full of small-town charm; Sequim is a popular destination for outdoor enthusiasts and is one of the driest places in western Washington. An active arts community, vibrant downtown, and diverse culinary options make Sequim the cultural and commercial heart of the magnificent Olympic Peninsula. Moments away from the Olympic National Park and the Straits of Juan de Fuca you can enjoy all the spectacular views and activates from Sea to Ski.

Jamestown Family Health Clinic
808 N 5th Ave Sequim, WA 98382
www.jamestownhealth.org